Session 4 AI - Personalization

29/05

Homework Session 4

•  Text Definition - research AI impact in hospitality.  In your own words, how does the use of AI permit 'personalization of the guest experience' - think of the entire guest decision journey - not just booking, check in + in stay.
• Find 2 examples of personalized content - hotels/accommodation great - but any business you are interested in.
• Take screenshots + post the examples in your blog

Submit your homework blog post here

AI in practice

Allora AI Driven Booking Engine by Avvio

Avvio - 6 steps in personalization for hotels

Session 4 presentation

Class Exercise Session 4 - Choose 1 of the 2 listed below

• Research Privacy + Security Issues in personalization - ENG - FR source OK
• As a hotelier, how would you go about creating trust with your guests
• List the steps you would take
• Create a post in your blog = link to your sources
• Bonus points for images or video

OR

• Review this promotion https://voicebot.ai/2020/01/03/google-nest-partners-with-booking-com-to-encourage-hosts-to-get-smart-speakers/
• As a hotelier, how would you go about creating trust with your guests that the Google Nest is safe - doe not invade home privacy
• List the steps you would take
• Create a post in your blog = link to your sources
• Bonus points for images or video

Submit your class exercise blog post here

Bonus Points Challenge for your Exercise due June 3 - Create it in this AI driven presentation platform - Beautiful.ai 



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