Session 1 - Overview + Now for Next

14/05


Predictive Indicators -our sessions - connect data and your experience to reveal patterns to create future business.





Source: Vendasta

Customer Decision Journey - Map and article

  • Circular vs. Sales Funnel
Discussion question
  • How has the current crisis changed the customer decision journey for travel and hospitality?
  • Which digital touchpoints are most important?

Changes

Group Accor Health and Safety
The label will cover both accommodation and catering and will set the sanitary standards applicable to all Accor hotels, as well as to other chains and independent hotels. The project was carried out in partnership with doctors and epidemiologists and was developed in collaboration with Accor owners and trade associations.

Marriott - Cleanliness Standards
Lysol products will be used throughout North American properties. The Mayo Clinic medical and technical experts are advising Hilton on enhanced cleaning standards, new technologies, and trainings to create a program with coronavirus safety procedures in mind.




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